Important Information for New Clients

My services primarily cater for small business networks, however it's also common for people to request my help with their home computers and networks.

Services Offered

I can help with a wide variety of technologies including:

  • On premise management of Windows servers and networking equipment.

  • Assistance with Windows PC's, macs, smart phones and tablets.

  • Cloud hosted email providers such as Office 365 and Google Apps for Business.

  • Cloud hosted storage providers such as Dropbox, Google Drive, OneDrive, iCloud etc.

  • Business software solutions such as Xero, FreshBooks, MYOB etc.

  • IT Security, VPN's & remote access, Wi-Fi network performance optimisation and network security auditing.

  • Password management systems, 2 factor authentication.

  • Local and Cloud Based Backup solutions and Disaster Recovery Planning.

  • Troubleshooting issues with performance, error messages, virus removal etc.

IT Support Rates

  • Onsite callout fee - $90 ex gst

  • Hourly rate - $180 ex gst, charged in 15 minute blocks. (1 hour minimum for onsite visits)

  • Weekend rate - $250 ex gst, charged in 15 minute blocks. (1 hour minimum for onsite visits)

Prepaid Packs

These are most popular with businesses that require help regularly and offer a more cost effective option.

  • 10 Hours - $1,600 ex gst

  • 20 Hours - $3,000 ex gst

Payment Options

A tax invoice will be emailed to you upon completion of the job, or at the end of each month if regular ongoing work is performed.

Payment is required within 7 days, and can be made using the following methods:

Credit Card: Payment can be online by Visa, MasterCard or American Express. Simply click the link in the email to open your invoice, then click the green Pay Now button to pay online.

Bank transfer:

BSB Number: 032085
Account Number: 289806
Account Name: RickDigital Pty Ltd

Post a Cheque to:

PO BOX 439

client satisfaction

I've built a great IT support business over the past 11 years and the majority of my clients come from referrals. It's very important to me that you are happy with the service and that you got the outcome you expected.

I'm always happy to discuss anything relating to the service, so contact me on 0403 182 207 if there is anything else you need.